Privacy Policy

Information You Provide

We collect information you provide directly to us when creating an account, including name, email address, phone number, professional credentials, references, and other information relevant to nanny services.

Background Check Information

With your consent, we collect and process information from background checks, including criminal history, driving records, and identity verification data.

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, pages visited, and usage patterns.

Platform Operations

We use your information to operate, maintain, and improve our platform, facilitate connections between families and nannies, and provide customer support.

Verification and Safety

We use your information to verify identities, conduct background checks, ensure platform safety, and maintain the integrity of our community.

Communications

We may use your information to send you platform updates, security alerts, and support messages. Marketing communications will only be sent with your explicit consent.

With Other Users

Profile information you choose to share is visible to other verified users based on your privacy settings. All nannies sign NDAs before accessing family information.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as background check providers, payment processors, and hosting services.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Gathered Hands, our users, or others.

Security Measures

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.

NDA Protection

All nannies must sign comprehensive non-disclosure agreements before accessing family information, providing an additional layer of privacy protection.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Access and Update

You can access and update your account information at any time through your profile settings.

Data Deletion

You have the right to request deletion of your personal data. Contact us to exercise this right, subject to legal retention requirements.

Marketing Opt-Out

You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or updating your communication preferences.

Our platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@gatheredhands.com or through the contact form on our website.